Country: Thailand

Client: Ministry of Information and Communications Technology

Project Title: Ministry of Information and Communications Technology (MICT) 26: The Inter-Ministerial and Agency Operations Centers E-Government Project

Project Description: In 2005, the Prime Minister of Thailand announced that he wanted domestic government institutions to have “Operations Centers” which would serve as e-links, providing timely and relevant electronic data and information for decision making to the Prime Minister’s office. Suppliers, service providers, and the financing community greeted the idea enthusiastically and quickly began planning and implementing a range of e-government projects. The Thai Ministry of Information and Communications Technology (MICT) wanted to realize the Prime Minister’s vision as rapidly as possible. However, with limited resources, they needed assistance in determining how best to achieve the goal.

Through analysis and discussion with the many interested participants in the project, Global Resources assessed MCIT’s institutional capabilities as well as organizational and technical relationships between the Prime Minister’s office and the top 26 Thai Ministries (including MICT) and Government Agencies that reported to him. It became clear that MCIT could play a coordinating and catalytic role for the Operations Center project, and that needed human resources were available from other Ministries, if specialized expertise could be added to “glue” the decentralized e-team together.

As a result, Global Resources developed the MICT 26 E-Government Project that provided timely and relevant electronic data and information exchange between the 27 vital Operations Centers (the top 20 Ministries, 6 Agencies and the Prime Minister’s office). Our team worked closely with MICT to develop the detailed project scope (terms of reference) that would assess each potential Operations Centers’ responsibilities, goals, institutional support capabilities (human resources, management strengths/weaknesses, supplier interfaces, etc), technology assets (hardware, software, databases, network infrastructures (external/internal), security levels, etc.), operational resources and gaps, budget, scheduling concerns, and related parameters. We also developed the project budget, RFP hiring parameters, and project deliverables. In addition to defining the project, we assisted the MICT in securing $400,000 of US Government funding for the e-government pilot project.

The MICT 26 E-Government Project enabled the network of 26 Inter-Ministerial Operations Centers to communicate in new, secure and multi-dimensional pathways, while also integrating and adding value to cross-governmental information which could then be shared directly and electronically with the Prime Minister’s office – on a moment’s notice. The project also opened funded opportunities for ICT sector suppliers and service providers, in addition to bringing important professional development and technology transfer benefits to Thailand.

ขอบคุณสำหรับโอกาสที่ได้ร่วมงานกับกระทรวงเทคโนโลยีสารสนเทศและการสื่อสารแห่งประเทศไทย (MICT) ในโครงการที่สำคัญและในช่วงเวลาที่เหมาะสม